Terms & Conditions

Booking your first appointment

When booking your first appointment with us, you will be required to pay for your first session up front. This covers your first appointment and your second payment covers your next appointment. This payment is non-refundable and valid for 12 months, in case you need to stop treatment — for example, for health, pregnancy or financial reasons.

24-hour cancellation & rescheduling policy

Our 24-hour cancellation & rescheduling policy exists to prevent last-minute cancellations, rescheduling and no-shows. While we understand that emergencies happen, cancellations made within 24 hours of your appointment will result in the full loss of your payment.

What counts as a 24-hour cancellation

• If you turn up with an active tan or fake tan, you will be sent away and will lose your payment, as this can cause burns to your skin and pigmentation changes.
• The same applies if you turn up un-shaven — we are not responsible for shaving you.
• Failing to give 24 hours’ notice for any of the following: sickness, periods, car breakdown, traffic, childcare, school holidays, forgetting your appointment, or a dead phone.
• No show — cancelling or trying to reschedule with less than 24 hours’ notice is logged as a no-show.
• If you arrive more than 15 minutes late and there isn’t time to see you, you will lose your appointment and need to rebook.

Important — changes in your health

If you have any changes in medication or your health, you must let us know. We will need to check these aren’t photosensitive, and may need to consult your doctor before you can proceed further with any treatments.

What happens once you’ve booked

A text message will be sent to you at the time of booking, with the time & date of your appointment. Please confirm this is correct before leaving — it’s your responsibility to ensure you arrive on time. A second reminder is sent out the day before your appointment. If at any point you’re unsure or need further assistance with your appointment, please don’t hesitate to contact us.

Turning up for your appointment

• Please arrive to your appointment alone — we don’t have a waiting area.
• Please leave with plenty of time to make your appointment.
• If you arrive early, please wait in your car until the scheduled time, or send a text to let us know you’re here.

We appreciate your cooperation and look forward to seeing you. Your comfort and satisfaction are our top priorities.